Updated on: October 24, 2022
Effective on: October 24, 2022
ZKIOT APP (hereinafter referred to as "ZKIOT", "us" and "our") is fully aware of the importance of personal information to you, and will do its utmost to protect your personal information safely and reliably. We are committed to maintaining your trust in us and strictly abide by the following principles to protect your personal information: the principle of consistent rights and responsibilities, the principle of clear purpose, the principle of consent by choice, the principle of minimum sufficiency, the principle of ensuring security, the principle of subject participation, the principle of openness and transparency, etc. At the same time, we promise that we will take appropriate security measures to protect your personal information according to the mature security standards in the industry. Please read and understand this Privacy Policy carefully before using our products.
We have formulated this policy to help you understand the following:
- How we collect and use your personal information
- How we use cookies and similar technologies
- Third party SDK integration and services
- How we disclose your personal information
- Your rights in personal information processing activities
- How we protect your personal information
- How your personal information is transferred globally
- How to update this policy
- How to contact us
1. How do we collect and use your personal information
1.1 How do we collect your personal information
Personal information refers to all kinds of information related to identified or identifiable natural persons recorded electronically or in other ways, excluding information after anonymization. When you use our products and services or interact with us, I We may collect your personal information. The type of data collected will vary depending on the products and services you use and your interactions with us. You do not have to provide us with personal information, but in some cases, if you choose not to provide it, we may not be able to provide you with relevant products or services, nor can we respond to or solve the problems you encounter. We will only collect and use your personal information for the purposes stated in this statement. The personal information we may collect includes:
1.1.1 Information you provided us
(1) Account registration information. When registering an account, we will ask you to provide corresponding personal information, including your account number, password, email address, contact number, etc
- Account cancellation instructions: You cannot cancel your account by yourself, and your superior administrator needs to help you. After the superior administrator logs in, enter the account management function, click the corresponding account, and select Delete Account. Once the account is deleted, it will take effect immediately and cannot be restored. We will stop providing you with products or services, and permanently delete your account, your account information, all data in your account, and your traces of use.
(2) Personal contact information. When you contact us, provide us with comments, suggestions or inquiries, participate in our online and offline activities, subscribe to marketing materials, etc., you can leave your contact information, including your name, company name, position, email, telephone, etc.
1.1.2 Information obtained during your interaction with us or use of our products and services
(1) Equipment and network information. We will collect information about your devices when using our products and services, such as device type, device name or model, device ID, operating system type and version, browser type and version, screen resolution, language settings, IP address, network service provider, and other technical information that varies from product to product.
(2) Record information interactively. Such information will be directly submitted to us when you use our app or service and interact with us. For example, the information requests you provide to us include the query information you enter or the questions or information you provide for customer service support. Communication records of your online or via telephone, email, online and offline activities, etc& nbsp;
(3) Log information. When you use our products and services or view the content provided by us, we will automatically collect and store the necessary log information, such as the time of each visit to the service, the page path visited, the client IP address, and event information (such as errors, crashes, restarts, upgrades)
1.1.3 Third party source information and public information
If permitted by law, we will also obtain relevant data from public and commercial third parties or public sources. For example, we support our services by purchasing statistical data from other companies.
We may also collect and use non identifying data. Non identifying data refers to data that cannot be used to determine personal identity. For example, we will collect summary statistics, such as website visits. We collect this data to understand how users use their websites, products and services. With this, we can improve our services to better meet customer needs. We may, at our discretion, collect, use, process, transfer or disclose non identifying data for other purposes. We will try our best to isolate your personal information and non identifying data and use them separately. If personal information is mixed with non identifying data, it will still be treated as personal information.
1.2 How we use your personal information
We may use your personal information for the following purposes:
(1) Create an account. Customers interested in our products and services can create our accounts. This account can provide you with identity authentication when using our products and services, and authority management to protect the security of products and services; Contact you and send you important notices. To create an account, we will collect your personal information provided to us, including the name, account number, password, email address, contact number, country or region you entered.
(2) Respond to your interaction requirements. When you visit our app, participate in online or offline activities, request changes or provide the information you request (such as marketing materials, white papers, subscription magazines of products or services), and contact us with any questions or product information (such as providing technical support, providing us with opinions, suggestions, inquiries, etc.), we will collect your following information:
| Data Item | Purpose | |
|---|---|---|
| Contact Information | Your name, email, telephone, address, company name, position, etc | It is used to communicate with you, such as sending you the electronic magazines you subscribe to, replying to your inquiries, comments or suggestions about us, or sending you event gifts, etc |
| Interactive record | Your information request, call, email, online and offline activity records, etc | Respond to your request, such as sending you the electronic magazine you subscribed to, obtaining your opinions, suggestions or inquiries about us, sending you event gifts, etc |
(3) Recommend relevant content, products or services for you. With your consent, send you information about products and services you may be interested in; Invite you to participate in our activities (including promotional activities), market research or satisfaction survey; Or provide you with personalized content and services when you visit the APP. We will collect your following information:
| Data Item | Purpose | |
|---|---|---|
| Contact Information | Your name, email, telephone, company name, position, industry, etc | It is used to communicate with you, send you relevant marketing information based on your consent, invite you to participate in our activities, and promote products or services you may be interested in |
| Equipment and network information | Device type, device name or model, device ID, operating system type and version, browser type and version, screen resolution, language setting, IP address, network service provider, etc | It is used to summarize and analyze the access effect and statistical data of websites, APP and other online platforms, so as to continuously optimize your use experience |
If you do not want to receive such information, you can unsubscribe at any time according to the SMS prompt or other methods provided by us
(4) Other information:
- Troubleshoot errors when you choose to send us error details
- Protect the security of our products, services and customers or users, and implement and improve our loss prevention and anti fraud plans
- Comply with and implement applicable legal requirements, relevant industry standards or our policies
For the above purposes, we may collect the following information from you:
| Data Item | Purpose | |
|---|---|---|
| Log information | Service request time, request protocol type, client IP address, status of successful request, requested resource path, client device information (such as device type, operating system type and version), etc | Fulfill legal obligations, ensure reliable, safe and stable operation of products or services, and optimize products and services |
2. How do we use cookies and similar technologies
2.1 Cookie
Cookie and similar technologies are widely used in the Internet. When you use ZKIOT and related services, we may use related technologies to send one or more cookies to your device Or anonymous identifiers to collect and store information when you access and use this product. We promise that we will not use cookies for any purpose other than those stated in this privacy policy. We use Cookie and similar technologies to achieve the following functions or services:
（1） Ensure the safe and efficient operation of products and services
We may set cookies or anonymous identifiers to authenticate and guarantee security, so that we can confirm whether you have logged into the service safely, or whether you have encountered embezzlement, fraud and other illegal acts. These technologies will also help us improve service efficiency and speed up login and response
（2） Help you get easier access experience
Using this kind of technology can help you avoid repeating the steps and processes of filling in your personal information and entering search content (example: record search, form filling)
（3） Clearing cookies
Most browsers provide users with the function of clearing the cached data in the browser. You can clear the corresponding data in the phone settings function. If you clear it, you may not be able to use the services or corresponding functions provided by the company depending on cookies because of these modifications
3. Third party SDK integration and its services
To ensure a good user experience, we have integrated some third-party SDKs. See the following for details:
| SDK name | Source | Information collection instructions | Description of use |
|---|---|---|---|
| Push | Zhejiang Daily Interactive Network Technology Co., Ltd | Collect user equipment information, application related information, network information and location information | All manufacturers push integration in a unified way |
| IOS push | Apple Inc. | Collect user equipment information, application related information, network information and location information | It is used to push relevant app notifications to users using Apple phones |
| Google Push | Google Inc. | Collect user equipment information, application related information, network information and location information | It is used to push relevant app notifications to mobile users using Google services |
| Google Maps | Google Inc. | Collect user equipment information, application related information, network information and location information | Provide users with map, positioning, navigation and other functions |
4. How do we disclose your personal information
Generally, we will not disclose your personal information, except for the following scenarios:
- When some services are provided by our authorized partner, we will share your personal information with the partner as described in this policy. For example, if a partner is entrusted to handle hotlines, send emails, and provide technical support on our behalf, we will require the partner to only use your personal information to provide services to you on our behalf;
- We may disclose personal information among our affiliated companies. We will only disclose your information in our affiliated companies for specific, clear and legal purposes, and only disclose information necessary for providing services. For example, in order to avoid repeated registration when registering our account, we need to verify the uniqueness of the account to be registered;
- We may also disclose your personal information to the relevant law enforcement agencies or other government agencies when required by applicable laws or responding to legal procedures. In some jurisdictions, if we are involved in reorganization, merger or bankruptcy and liquidation proceedings, your personal information may also be disclosed to the counterparty.
- We will also disclose your data when there is a reasonable need, for example, for the purpose of executing the contract and we think it is necessary and appropriate to disclose in order to prevent physical damage or property loss or investigate possible or actual illegal acts.
5. Your rights in personal information processing activities
You should ensure that all personal information submitted is accurate. We will try our best to maintain the accuracy and integrity of personal information and update these data in a timely manner.
When required by applicable laws, you may (1) have the right to view and copy your specific personal information held by us; (2) Ask us to update or correct your inaccurate personal information; (3) Deny or restrict our use of your personal information; (4) Ask us to delete your personal information; (5) We are required to explain the personal information processing rules. If you want to exercise relevant rights, please feed back to us in the app. For security, you may need to provide a written request. If we have reasonable grounds to believe that these requests are deceptive, impossible to implement or damage the privacy of others, we will refuse to handle the requests.
When required by applicable laws, you also have the right to revoke your consent at any time when we process your personal information based on your consent. However, the revocation of consent will not affect the legality and effectiveness of our processing of your personal information based on your consent before revocation, nor will it affect our processing of your personal information based on other appropriate legitimacy.
6. How do we protect and retain your personal information
We attach importance to the security of personal information. We take appropriate physical, administrative and technical safeguards to protect your personal information from unauthorized access, disclosure, use, modification, damage or loss. For example, we will use encryption technology to ensure the confidentiality of data; We will use protection mechanisms to prevent data from being attacked maliciously; We will deploy an access control mechanism to ensure that only authorized personnel can access personal information; And we will hold security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal information. We will try our best to protect your personal information, but please note that no security measures can be impeccable.
We will retain your personal information for the period required to achieve the purposes described in this policy, unless the retention period needs to be extended according to legal requirements or permission or is permitted by law. Because the storage period of data may vary based on different scenarios and products and services, the criteria we use to determine the retention period include: the time required to retain personal information to complete the business purpose, including providing products and services, maintaining corresponding transaction and business records, controlling and improving the performance and quality of products and services, ensuring the safety of systems, products and services, and responding to possible user queries or complaints, Problem positioning, etc; Whether the user agrees to a longer retention period; Whether there are special requirements for data retention in laws, contracts, etc. As long as your account is necessary to provide services for you, we will keep your registration information. You can also choose to cancel your account. After you cancel your account, we will stop providing products and services based on the account, and delete your corresponding personal information or anonymize it without special legal requirements.
7. How do we store and protect personal information
（1） Information storage region
- We will store the user's personal information collected in China in accordance with laws and regulations.
- At present, we will not transfer or store your personal information across borders. If cross-border transmission or storage is required in the future, we will inform you of the purpose, receiver, security assurance measures and security risks of information going abroad, and obtain your consent.
（2） Information storage mode and duration
- We will store your information in a secure way, including local storage (for example, using APP for data caching), databases on the server, and server logs.
- Generally, we will only store your personal information within the time necessary to achieve the service purpose or under the conditions specified by laws and regulations.
- Generally, we use the server automatic coverage method to process overdue information.
（3） We use industry common security technology and anonymous processing to prevent information loss, improper use, unauthorized reading or disclosure. For example, in some services, we will use encryption technology (such as SSL) to protect the personal information you provide.
8. How to update this policy
We reserve the right to update or modify this policy from time to time. If our privacy policy changes, we will publish the latest version of our privacy policy here. If we have made significant changes to our privacy policy, we may also send you notice of changes through different channels, such as publishing a notice on our website or a separate notice to you.
9. How to contact us
When you have other complaints, suggestions, minor personal information related issues or need to delete all access records under your account, please fill in the questions you want to feedback through ZKIOT "Personal Center - Question Feedback and Suggestions", and finally leave your contact information (mobile number) and submit it to us. Our managers will review the issues involved as soon as possible according to your feedback and suggestions, and verify your user identity. Generally, we will reply within 30 days to fully protect your privacy and security issues
Company name: Laoxu Technology Co., Ltd
Address: Floor 7, Torch Building, Chenggong District, Kunming, Yunnan
Tel.: 0871-63124008